In the event that the contractual relationship of a consumer within the meaning of Article 4(1)(e) of the ODR (Online Dispute Resolution – Regulation (EU) No. 524/2013 on online dispute resolution in consumer matters) is initiated and/or concluded via this online offering or by other electronic means, out-of-court dispute resolution before the dispute resolution body of the European Union (EU) is possible (see http://ec.europa.eu/consumers/odr/). The EU’s platform for online dispute resolution can also be accessed via the internet.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board in the event of a dispute with a consumer.